roblix Platform Privacy Notice
This page describes what we collect when you use roblix and how we keep that data protected. Our roblix platform processes personal information (email, name, identity documents, payment details) to operate betting markets, process deposits and withdrawals, verify accounts, and comply with regulation in jurisdictions where our service is available.
We at roblix take data security seriously. We encrypt payment transmissions, store identity documents separately from transaction records, and limit staff access to personal information. This privacy notice sets out what data we collect, how long we keep it, who may see it, and what rights you have over your roblix account information.
Our roblix service operates across multiple countries; some of our servers and payment processors may sit outside your jurisdiction. We describe those arrangements below and explain how we safeguard your data in that cross-border context.
What We Collect on Your roblix Account
We collect the following information when you use roblix:
- Email address and password (account login)
- Full name, date of birth, and national identity number (KYC verification)
- Postal address and proof of residence (address confirmation)
- Bank account number or e-wallet identifier (payment processing)
- Betting history, account balance, and transaction records (service delivery)
- Device type, IP address, and browser information (fraud prevention)
- Photos of identity documents (document verification)
We collect this data because it is legally required for account verification, necessary for payment processing via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and essential for detecting fraudulent activity on our roblix platform. We do not collect health data, ethnic background, or other sensitive categories unless required by local law for account opening.
How We Use Your roblix Data
Our roblix team uses your data for the following purposes:
- Account creation and login authentication
- KYC (Know Your Customer) verification before your first withdrawal
- Processing deposits and withdrawals through your selected payment method
- Calculating winnings and settling bets on football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports
- Detecting fraud, money laundering, and suspicious betting patterns
- Complying with local tax and regulatory authorities where our service operates
- Customer support (responding to your emails and account questions)
- Marketing communications if you opt in (optional)
We do not sell your personal data to third parties. We may share your data with payment processors (e.g., mobile banking networks, local payment) and regulatory authorities only to the extent required by law.
How Long We Keep Your roblix Information
We retain your roblix account data as follows:
- Account login credentials (email, password): for the duration of your account
- Identity documents (name, ID number, address, photos): 5–7 years after account closure or your final withdrawal
- Payment records (deposits, withdrawals, transaction dates): 5–7 years for regulatory compliance
- Betting history and account balance: for the duration of your account; archived records available upon request for 5 years
- Device and IP logs (fraud detection): 90 days unless linked to suspicious activity
- Support communications (emails, chats): 2 years unless part of a legal dispute
We retain identity documents longer than transaction records because tax and anti-money-laundering regulations in most jurisdictions require us to maintain proof of account holder identity for several years after account closure. Once the retention period expires, we delete or anonymise your data. You may request early deletion, though we may retain minimal data if required by law or to resolve disputes.
Third Parties and Our roblix Data Processors
Our roblix platform uses third-party service providers to deliver payments and account services:
- Payment gateways (online payment network, e-wallet backend, mobile banking backend, local payment network, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet virtual accounts)
- Identity verification vendors (document scanning and AI matching)
- Cloud hosting providers (servers in Southeast Asia and beyond)
- Email and SMS providers (account notifications)
- Analytics platforms (anonymised traffic data only)
Each processor signs a data-protection agreement with roblix, committing to the same privacy standards we follow. We do not permit processors to use your data for their own marketing or secondary purposes. If a processor experiences a data breach, we notify you as required by local law.
Your Rights Over Your roblix Data
You have the following rights regarding data on your roblix account:
- Access: Request a copy of all data we hold on you; roblix provides this within 30 days
- Correction: Update incorrect information (email, address, name spelling) anytime via your roblix dashboard
- Deletion: Request account and data deletion after final withdrawal; roblix may retain minimal records if required by law
- Restrict processing: Ask us to limit how we use your data (e.g., pause marketing communications)
- Portability: Request your betting history and account records in standard format
- Withdraw consent: Opt out of marketing emails anytime via the unsubscribe link in our messages
To exercise any of these rights, contact our roblix support team via email. We respond to data-access requests within 30 days. For deletion requests, we may ask you to confirm your identity to prevent unauthorized account removal.
Cookies and Tracking on roblix
Our roblix platform uses cookies to improve your experience. We use:
- Session cookies: Keep you logged into roblix during your visit (deleted when you close the browser)
- Preference cookies: Remember your language and display settings
- Analytics cookies: Count visitors and track popular pages (anonymised data only)
- Security cookies: Detect fraud and prevent unauthorized access
Most browsers allow you to disable cookies. If you disable all cookies on roblix, some functions (login, account balance display) may not work properly. We do not use third-party tracking cookies for advertisement targeting.
Security Practices on roblix
Our roblix platform employs industry-standard security measures:
- SSL/TLS encryption for all data in transit (https:// connections)
- Encrypted storage for identity documents and bank account numbers
- Role-based access control (staff can only view data relevant to their job)
- Regular security audits and penetration testing
- Fraud-detection algorithms monitoring unusual betting or withdrawal patterns
- Two-factor authentication option for account login
Despite these safeguards, no system is entirely breach-proof. If we discover unauthorized access to roblix accounts, we notify affected users promptly and work with payment partners and authorities to investigate.
Compliance and Contact
Our roblix privacy policy complies with data-protection standards in jurisdictions where we operate. We do not offer roblix services in regions where online wagering is prohibited; users are responsible for verifying that access to roblix aligns with their local law.
If you have questions about how roblix handles your data, wish to access or delete your account information, or want to report a privacy concern, contact our support team. We respond to privacy inquiries within 15 business days. For disputes about our roblix data practices that cannot be resolved through support, you may escalate to the data-protection authority in your jurisdiction if one exists.
We update this roblix privacy notice periodically to reflect changes in our practices or legal requirements. We notify you of material changes via email if they affect your rights. Your continued use of roblix after changes are posted indicates your acceptance of the updated notice.